Achieve Group are looking for experienced Customer Service Representatives in Townsville. Working in a manufacturing environment, you will be a key contact for sales and service enquiries received by the branch, working on a weekly rotating roster (Monday to Friday) 7:30am-4pm and 9am-5pm.
The role:- Interacting with our customers via phone, Skype and email, managing quotes and queries.
- Continuously look at new ways of improving the customer experience and consistently improving the total value proposition.
- Follow-up on quotations and inquiries converting these into sales opportunities.
- Collaborating with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met- including product specifications, special packaging and delivery timetable.
- Nurture and grow relationships with customers to uncover new business and sales opportunities.
About you: - Must have previous customer service experience
- Strong customer focus with the ability to resolve issues effectively and efficiently
- High attention to detail and ability to simultaneously complete multiple tasks
- Demonstrated computer competency including MS Office
- Must be able to pass a Drug and Alcohol test
How to Apply: Please upload your resume via our website www.achievegroup.com.au
or send it directly to
shauni@achievegroup.com.au
