Customer Experience Officer - Townsville

  • Location: Townsville
  • Salary Guide: $43.13 per hour
  • Discipline: Administration/Office Support
  • Contact name: Vickie Hooper
  • Contract
  • Job published: 07 Jun 2024
  • Permanent Full time opportunity (9 day fortnight)
  • Experience working in customer service or records management roles in large and diverse organisation.
Why Choose Us

Townsville City Council is the largest local government authority in Northern Australia. We are committed to creating value by growing Townsville through driving economic diversity and generating an enriching lifestyle.

Our organisation provides and maintains over $7b worth of community assets including water and wastewater network and treatment plants, bridges, drainage, roads, waste management, community facilities, sporting venues and more.

We contribute to an active lifestyle for our residents and visitors through events, providing recreational facilities, protecting the natural environment and heritage, while creating a mentally and physically healthy city.

We are driving economic diversity and cultivating an enriching lifestyle, growing a city for this and future generations by building a vibrant, sustainable and innovative city.

Council’s vision is for Townsville to be a connected, lifestyle driven and innovation focused city while continuing to deliver service excellence and to be led by our community to create an exciting today and future.

Our Vision: A globally connected community driven by lifestyle and nature.

Our Purpose: Grow Townsville

Our Values: Safety, Excellence, Respect, Value, Enjoyment

About the Role

This position plays a key role in delivering exceptional customer service to a broad range of customers across multiple contact channels and locations, delivering an excellent customer experience at the point of contact in a positive, courteous, and knowledgeable manner.

About You

Our ideal applicant will have experience working in customer service or records management roles in large and diverse organisation with strong verbal and written communication skills including the ability to organise and communicate information
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Vickie Hooper

Vickie Hooper

Recruitment Consultant