Administration Officer Assist in providing effective and courteous administrative support, reception, and general office duties, including: • Word processing. • Telephone and counter enquiries, providing basic information as required. • Staffing the Bookings Office, as required. • Photocopying, scanning, and facsimile operations. • Distribution and collection of mail.
Customer service.
1. Assist in providing effective and courteous administrative support, reception, and general office duties, including:
• Word processing. • Telephone and counter enquiries, providing basic information as required.
• Staffing the Bookings Office, as required.
• Photocopying, scanning, and facsimile operations.
• Distribution and collection of mail.
2. Provide administrative support to the Community and Facility Services section as required.
3. Assist in maintaining Council’s corporate database systems in an accurate and timely manner.
4. Assist in the processing of all customer requests through a variety of systems in accordance with set procedures and systems.
5. Support financial processes, including the preparation of purchase orders, invoice authorisations, payments, and ensuring appropriate approvals are obtained.
6. Assist the Facilities Team Leader in maintaining access control systems and security key systems in an accurate and timely manner.
7. Assist with the day-to-day operations of security contracts, including invoice authorisations, purchase orders, and contract variations.
8. Work in close collaboration with other administrative staff within Council, ensuring a team atmosphere is maintained.
9. Support the preparation of correspondence, approvals, and a range of general office functions.
10. Provide effective and courteous support for projects, events, and other tasks undertaken by the Community and Facility Services team.
11. It is expected that the incumbent undertakes other reasonable duties and tasks requested by Management within the incumbent’s capabilities, including additional duties as required during periods of absence of other staff.
Qualifications and Experience: Mandatory:
• Provision of a satisfactory Criminal History Check – Police Certificate (Australia wide – name only).
• Minimum two years’ experience working in a busy, customer-focused office administration environment.
• A high level of computer literacy, including demonstrated word processing skills utilising Microsoft software applications such as Word, Excel, Access, PowerPoint, Teams, and Outlook for correspondence, reports, tables, policy documents, and presentations.
• Demonstrated ability to work independently and in a team in a professional and positive manner, with a ‘can do’ attitude, and the ability to be tactful and discrete when dealing with matters of a sensitive nature.
• Demonstrated ability to build relationships with internal and external customers and stakeholders.
• Demonstrated high level of interpersonal, oral, and written communication skills, with the ability to consult, communicate, and problem-solve effectively within a multidisciplinary environment within set guidelines.
• Demonstrated general knowledge or the ability to rapidly acquire knowledge of corporate computer programs such as Objective, CRM, Lotus Notes, Authority, Resolve, JIRA, GTX, World Viewer/Eview.
• Demonstrated competency with general office equipment.
• High level time/task management skills, including the ability to meet schedules and deadlines.
• Well-developed administrative skills appropriate to the role, including a high degree of attention to detail and accuracy.
• Demonstrated time management principles that can be used to assist in managing outcomes within set guidelines. Desired:
• Qualifications in a relevant discipline (business and/or administration) will be highly regarded.
• Previous local government experience in the area of venue and facilities or asset maintenance.
• Ability to interact with documents relating to security, such as key reports, key hierarchy, and security contracts.
