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Baggage Handlers - Brisbane

Baggage Handlers - Brisbane

Job title: Baggage Handlers - Brisbane
Location: Brisbane
Discipline: Transport and Logistics
Reference: 2173
Contact name: Kenn Cromwell
Job published: 12 April 2022

Job description

Our client requires Baggage Handlers for airports across Queensland.


The Baggage Handler is responsible for working in a team environment to ensure timely, efficient, professional and safe Ramp and Cargo service functions while ensuring all regulatory requirements are met. Also responsible for the efficient, safe and accurate adherence to the clients’ requirements during an aircraft turnaround and achieving required KPIs for our clients

OH & S Responsibilities

  • Comply with the dnata OHS Policy and related policies
  • Comply with legislative OH & S requirements
  • Develop and maintain a positive safety culture focused on awareness and vigilance.
  • Conduct work in accordance with all OH & S Management System and customer OH & S requirements
  • Follow all safety work procedures, adhering to all safety guidelines provided
  • Attend OH & S induction and training as directed by the business
  • When applicable wear the required personal protective clothing and equipment


  • Delivery of a customer focused Ramp operations with the following:
    • Baggage make-up
    • Loading and unloading of Cargo and Baggage
    • Toilet and water services
    • Arrival and Departure Services
    • Administration services
  • Ensure compliance with OH & S Regulations, Company OH & S Policies and Environmental Protection to ensure safety of other employees; taking corrective action where required
  • Ensure the safe operation of equipment, machines and vehicles
  • To report any incidents immediately and maintain awareness and obligations involved in reporting incidents
  • Ensure all procedures are carried out within the regulations as set out by the individual requirements of client airlines
  • Build strong working relationships with all client staff and client airline employees / delegates
  • Promote and maintain a positive company image (including grooming, behaviours and service)
  • Lead and participate as a team member to ensure work and company requirements are communicated accurate and in good time
  • Follow direction during shift to achieve required timely aircraft scheduled departures (100% Safe On Time Performance)
  • Comply with dnata Standard Operating Procedures and Policies
  • Liaise professionally with internal and external clients and stakeholders


  • Commitment to company Values and operating procedures
  • Work in a safe manner at all times
  • Ensure adherence to all company safety, policy, procedures and processes
  • Ability to handle pressured and stressful job situation successfully i.e. competing demands and priorities, including working any extra hours required
  • Ability to work within a team, sharing information and providing support to ensure there is a coordinated approach to the customer requirements during aircraft operation
  • Ability to effectively communicate with people from a variety of different backgrounds; and has the ability to deal with confidential and sensitive situations
  • Understands the importance of meeting Service Level Agreements (SLAs) whilst adhering to safety requirements
  • Be a proactive self starter, able to successfully manage multiple issues and effectively resolving them
  • Ability to work unsupervised at times and in a changing and fast paced team environment
  • Motivated and capable of committing to rostered shifts spanning 24 hours / 7 days a week including morning, evenings and weekend
  • Keep up to date and competent on all articulate training
  • Company issued uniform to be worn at all times; uniform policy to be adhered to
  • Ability to follow instructions as directed by Team Leaders and Supervisors



  • Previous experience in an operational environment where Standard Operating Procedures are in place and adhered to


  • Valid Drivers’ Licence


Kenn Cromwell

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